Last updated: January 2026
We offer standard and expedited shipping. Standard shipping is free on orders over $50; below that a flat rate is shown at checkout. Expedited options and their costs are calculated at checkout based on your address.
Orders are processed within 1–2 business days (excluding weekends and holidays). Once shipped, standard delivery typically takes 3–7 business days depending on destination; expedited is faster. You'll receive a tracking link by email when your order ships. Delivery estimates are not guaranteed and may be affected by carrier delays.
We ship within the contiguous United States as standard. For other destinations, availability and rates are shown at checkout where offered. Any import duties or taxes for international orders are the recipient's responsibility.
Need to change or cancel? Contact us as soon as possible at [email protected]. We can usually amend an order before it enters fulfilment, but once shipped it falls under our returns process below.
If you're not satisfied, you may return an item within 30 days of delivery for a refund. Items should be unused, in original condition and packaging where possible. To start a return, email us with your order number and we'll send instructions and a return address. Return shipping for change-of-mind returns is the customer's responsibility unless the item was faulty or incorrect.
Want a different model? Start a return for a refund and place a new order, or contact support and we'll help arrange a direct exchange where possible.
Once we receive and inspect your return, we'll email you to confirm and issue the refund to your original payment method. Please allow a few business days for it to appear, depending on your bank or card provider. Original shipping charges are non-refundable except where the item was faulty or incorrect.
If your item arrives damaged, faulty, or isn't what you ordered, contact us within a reasonable time with photos and your order number. We'll arrange a free replacement or full refund including any return shipping. This does not affect your statutory rights.
DriveDock products are covered against manufacturing defects under a limited warranty for the period stated on the product page. The warranty does not cover normal wear, misuse, accidental damage or improper installation. To make a claim, contact support with your order number and a description of the issue.
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